Get in Touch With Us
Whether you have a question, a suggestion or have spotted something that does not look right, we would like to hear from you. Every message is read by a real person, and we do our best to reply quickly.
How to Reach Us
The simplest way to contact us is by email: [email protected]. Please write your message in plain words and give as much detail as you can. A short summary in the subject line, such as "Question about a page" or "Possible error", helps us send your message to the right person.
What You Can Write to Us About
- General questions about something you have read on the site.
- Corrections if you think a detail is out of date or unclear. Telling us which page and which section saves time.
- Feedback on what is helpful and what could be better.
- Partnership or media requests, which we review case by case.
- Technical problems, such as a broken link or a page that does not load properly.
When to Expect a Reply
We aim to answer most messages within two to three working days. Some questions need a little more checking, especially when a correction is involved, so a full answer may take longer. If that happens, we will let you know we have received your message and are looking into it.
Please note that we cannot give personal financial or legal advice, and we are not able to act on behalf of any third party. If your question is about an account or a payment held with another organisation, the quickest answer will usually come from that organisation directly.
Your Information
When you email us, we only use your details to read and respond to your message. We do not sell your information or add you to mailing lists without asking. You can read more about how we handle personal data in our Privacy Policy.
Before You Write
It can help to check whether your question is already covered elsewhere on the site. For the rules that apply when you use our pages, including how content may be shared or quoted, please see our Terms of Use.
Please keep messages polite and respectful. We are happy to discuss any topic openly, but we may not reply to messages that are abusive or clearly unrelated to the site.
Thank you for taking the time to get in touch. Your questions and comments help us keep this site accurate, clear and useful for everyone who reads it.